Terms and Conditions
Terms & Conditions
If you have any problems using the website, please email us at email@example.com or phone us on 03 5023 3223 between 8.30am and 5.00pm Monday to Friday.
Please note that by accessing, using or browsing this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability (“Terms and Conditions”). Coffee Group reserves the right to amend or update these Terms and Conditions at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms and Conditions.
Prices of products and other charges displayed on the coffee group website are current at the time of display. These prices are subject to variation without notice.
We do our best to provide accurate descriptions and photographs of the products on our website, but if you think a product has been inaccurately represented, contact us and we’ll see what we can work out.
Whilst we endeavour to fulfill all orders, please note some styles, sizes or colours may not be available at the time of dispatch. As we sell our goods in store simultaneously, occasionally products may be purchased in store and online at the same time. We apologise should this situation arise. We will contact you to notify you of expected delivery or arrange a refund.
We currently accept payment by Mastercard or Visa. If you would prefer to pay by credit card over the phone, please call the shop during opening hours and we will process your order. Your order will not be dispatched until we have processed your payment. If for some reason we are unable to process your payment we will contact you via email or phone. If we are unable to get in contact with you, we may cancel the order.
All prices shown are in Australian Dollars.
You will receive an invoice via email upon completion of your order and another will be included in your parcel.
Most online orders are shipped the same day, unless placed outside our opening hours, in which case they are usually processed the following working day during opening hours. Please allow 1 – 2 business days for your order to be processed and shipped out the door. Any orders placed late on a Friday, or on Saturday or Sunday, will be processed the following Monday or Tuesday.
Although we aim to keep the information on our website as up-to-date and accurate as possible, we cannot guarantee that a product listed on the website will be available. If for some reason a product you have purchased is not available, we will contact you to notify you of expected delivery or arrange a refund.
We ship Australia wide using Australia Post, and offer free local pick up.
If you would like to use the free local pick up, then enter Local Pick-Up in the discount section in checkout.
It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
We do not accept order cancellations. If you change your mind, we can offer an exchange or credit note. If you require an order to be amended, please contact us immediately on 03 5023 3223. Once we have accepted payment for an order, amendment of the order is at our discretion.
Returns and Exchanges
If you are not 100% happy with your purchase, please email us within 7 days of receipt of product at firstname.lastname@example.org We will be happy to refund or exchange your purchase if goods are found to be faulty or damaged but do not normally offer refunds if you simply change your mind. Our refund to you will include the delivery costs and will be issued via the original method of payment.
We package our products as best we can to ensure safe delivery, but should your goods arrive broken, we will happily issue you with a refund or exchange, but may ask for proof of damage.